These Terms & Conditions govern the use of the BobaHub website and the purchase of products from BobaHub. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
General
BobaHub reserves the right to amend these Terms & Conditions at any time. Any changes will become effective immediately upon publication on this website.
By using this website, you confirm that any information provided is accurate and complete.
Certain areas of the website, including wholesale pricing and account services, may require registration and approval.
Customer Accounts
Customers may create an account to access certain website features.
Wholesale pricing is only available to approved wholesale customers.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
BobaHub reserves the right to suspend or terminate any account where inaccurate information has been provided or where these Terms & Conditions have been breached.
Order Process
Orders are processed on business days only. Orders placed during weekends or public holidays will be processed on the next available business day.
The standard processing time for orders is typically 2-3 business days. Processing times do not include delivery transit times.
All orders are subject to product availability and acceptance by BobaHub.
Once an order has been confirmed and payment received, customers will receive an order confirmation email.
Shipping & Delivery
BobaHub offers both shipping and warehouse pickup services.
Orders are typically processed within 1–2 business days. Processing times do not include delivery transit times.
Shipping
Orders must be accepted by an adult aged 18 years or older upon delivery.
Estimated delivery times are provided as a guide only and may vary due to courier delays, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.
Risk of loss or damage to products passes to the customer upon successful delivery.
Customers are responsible for providing accurate delivery information. Additional shipping charges may apply if re-delivery, address corrections, or additional delivery attempts are required.
Shipping methods, delivery times, and shipping charges vary depending on the order size, weight, and destination.
Pickup
Customers may choose to collect their orders from our warehouse during business hours.
Orders selected for pickup will only be available once customers have received confirmation that their order is ready for collection.
Customers or authorised representatives collecting an order may be required to provide proof of identity and order confirmation.
Orders not collected within a 14 days period may be cancelled without a refund.
Delivery & Pickup Availability
All delivery and pickup services are subject to product availability, order processing, and operational capacity. BobaHub reserves the right to modify available delivery methods, shipping rates, and pickup arrangements without prior notice.
Payments
Payment is collected at the time an order is placed. All orders are subject to product availability. If we are unable to fulfil all or part of an order, we will notify the customer as soon as possible and provide a full refund for any unavailable items that have already been paid for.
BobaHub uses secure third-party payment providers to process online payments. To help prevent fraudulent transactions, payment providers may verify customer information, including name, address, and other details supplied during the checkout process. BobaHub does not store or process payment card information directly.
We make every effort to ensure that product prices displayed on our website are accurate. However, pricing errors may occasionally occur. If a pricing error is identified after an order has been placed, we will contact the customer and provide the option to proceed with the order at the correct price or cancel the order. If the customer chooses to cancel, a full refund will be issued for any amount already paid.
Payment may be made using the payment methods available at checkout, including credit cards, debit cards, and bank transfer(contact us). Customers are responsible for any bank charges, transfer fees, or currency conversion fees imposed by their financial institution.
Ownership of products shall transfer to the customer upon delivery, provided that full payment has been received and cleared.
Pricing & VAT
All prices displayed on the website are shown in Euro (€). Unless otherwise stated, product prices exclude VAT and shipping charges. Applicable VAT will be calculated during checkout based on the delivery destination and customer status.
Business customers may qualify for VAT exemptions or reverse-charge treatment where permitted by law and where a valid VAT number is provided. Customers remain responsible for ensuring that all VAT and tax information provided is accurate and valid.
Returns & Cancellations
Product dimensions, weights, and measurements provided on our website are intended as a guide only. While we make every effort to ensure accuracy, minor variations may occur.
Manufacturers may occasionally update product specifications, ingredients, packaging, labelling, or appearance without prior notice. Such changes do not affect the quality or intended use of the product.
In certain circumstances, stock shortages or supply chain disruptions may affect product availability. Where appropriate, BobaHub reserves the right to offer a substitute product of equivalent or higher quality and value. Customers will be notified of any significant substitutions where reasonably possible.
If a customer is not satisfied with a substitute product supplied by BobaHub, the product may be returned in accordance with our Returns & Refunds Policy.
We cannot accept returns for perishable items.
For non-food products, customers may cancel their purchase and request a return within 14 days of receiving the goods, provided that the products are unused, in their original condition, and returned in their original packaging.
Charges may apply for the return of goods, such as delivery fee and administrative fee.
Refund Policy
Refunds are processed within 5 business days after receipt of goods. Refunds will be made to the original method of payment.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Personal Delivery Service in Madrid
BobaHub offers a personal delivery service within the Spain, Madrid with a Minimum order value of €300.
Delivery schedules are planned according to weekly delivery routes and order volumes. While we aim to deliver orders as quickly as possible, delivery dates and times may vary depending on demand and location.
Customers may provide preferred delivery hours when placing an order. We will make reasonable efforts to accommodate these preferences, however specific delivery times cannot be guaranteed.
BobaHub reserves the right to modify delivery schedules, service areas, minimum order requirements, and delivery charges at any time.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Pickup Information & Contact Us
Company Business Hours: 10:00 AM – 5:00 PM*
Company Address: Calle ALFARERIA 8 28933 MOSTOLES, Madrid, Spain
BobaHub
Email: info@bobahub.eu
Website: www.bobahub.eu